Terms and conditions

A request, not a confirmed booking

Submitting the form requests a transfer. A booking is confirmed only when we confirm it to you in writing, by email or WhatsApp.

If we cannot take the booking we will tell you, and nothing is charged.

Prices

Prices are shown in US dollars (USD) per journey and include taxes and tolls.

We publish fares only for the routes listed. For any other route we will give you a price before confirming.

The price confirmed in writing is the price that applies.

Payment

You can pay the total online, by card or PayPal, or in cash to the chauffeur on the day of the transfer.

If you choose to pay online, you pay the total on this site straight after booking. The payment is processed by PayPal: this site never sees or stores your card details.

Changes and cancellations

To change or cancel a transfer, contact us by WhatsApp or email. The time of your message is the time that counts.

If you cancel more than 48 hours before the pickup time, we refund 100% of what you paid.

If you cancel less than 48 hours before the pickup time, we refund 80% of what you paid.

Refunds are made by the same method you paid with.

Flights and waiting

If you give us your flight number we track the flight and adjust the pick-up if it is delayed.

Please tell us as early as you can if your plans change at the airport.

Luggage and passengers

Please book a vehicle with room for your party and your luggage. If either exceeds what was booked, an additional vehicle may be needed and charged.

Safety

Children must travel in an appropriate seat; tell us when booking. A chauffeur may decline a journey where travelling would be unsafe.

Governing law

These terms are governed by the law of the Dominican Republic.